Asset Managers and Hotel Managers alike, are constantly strategising to increase occupancy rates in their hotels.
It is also often cited that acquiring new customers can be 5 to 7 times more expensive than retaining existing customers, so customer loyalty is key.
Illness, discomfort, or irritation of a hotel guest during their stay is likely to tarnish the satisfaction, enjoyment or emotion linked to any given hotel stay, and that individual’s emotional bond to a given hotel.
Yet, few initiatives consider the fact that indoor Air Quality Monitoring is essential if the indoor air quality of the hotel environment is to enhance a guest’s time in house. Indoor Air quality is an essential ingredient to maintaining customer and staff health, their retention and optimal occupancy rates.
Every day, hotel guests, staff, asset managers and hotel managers, take for granted the quality of air that they breathe from heating, ventilation air conditioning (“HVAC”).
“A 2019 study published in the Indoor Air journal found that over 60% of hotel rooms globally experienced poor air quality due to inadequate HVAC maintenance, resulting in elevated levels of pollutants such as particulate matter (PM2.5) and volatile organic compounds (VOCs).” – Indoor Air Journal
“A global survey of 500 hotels revealed that 40% of properties had HVAC systems that failed to meet air quality standards, resulting in an 18% increase in guest health complaints related to poor indoor air conditions.” – Hospitality Management Research Institute
“Our findings highlight that malfunctioning HVAC systems in public buildings often result in higher concentrations of indoor pollutants such as VOCs and PM2.5. This has been associated with increased absenteeism and reported health issues among occupants, with up to 18% of individuals experiencing noticeable symptoms”
Assessment of Indoor Air Quality in Australian Public Buildings. Source: Australian Environmental Protection Agency (2015)
In fact, anecdotally, at LRM Global, we find that many organisations misguidedly assume that regular mechanical servicing of the HVAC systems does include treatment and rectification of any contamination build up inside their HVAC systems.
Ongoing indoor Air Quality Monitoring allows the early detection of any contamination issues, from mould, other pollutants or particulate matter. This early detection then allows LRM Global to investigate cause and rectification strategies.
Clearly indoor Air Quality Monitoring is the risk mitigation fundamental to guest experience and retention. Notably it also fundamental to staff health, welfare, and productivity.
Contact LRM Global, the specialists in Environmental and Hygiene Management, to guide your indoor Air Quality Monitoring initiatives or to assist you to optimise, design or implement your customer and staff health risk management strategies.
“Poor indoor air quality resulting from inadequate HVAC systems has been linked to a significant decline in worker productivity and an increase in health complaints. Specifically, about 20% of office workers reported experiencing respiratory issues and general discomfort related to suboptimal air quality.”
Source: Australian Government’s National Health and Medical Research Council (NHMRC) (2008)
“Our findings highlight that malfunctioning HVAC systems in public buildings often result in higher concentrations of indoor pollutants such as VOCs and PM2.5. This has been associated with increased absenteeism and reported health issues among occupants, with up to 18% of individuals experiencing noticeable symptoms”
Assessment of Indoor Air Quality in Australian Public Buildings. Source: Australian Environmental Protection Agency (2015)
Anecdotally, at LRM Global, we find that many organisations misguidedly assume that regular servicing of the HVAC systems does include treatment and rectification of any contamination build up in their HVAC systems. Often, this is not the case.
Generally, employees, employers, students, parents, building owners and/or managers are simply not aware of the deterioration that can occur in HVAC units of all shapes and sizes. Nor are they aware of the potential health consequences of their oversight.
Regularly, the effectiveness of climate control functionality, or otherwise, provides the main trigger initiating the need for servicing, and determining the scope of servicing that is required.
We assume that the air quality that we breathe in at our workplace is healthy.
The only way to assure your colleagues, visitors, and business leaders or landlords that air quality is conducive to optimum performance is ongoing indoor Air Quality Monitoring.
Ongoing indoor Air Quality Monitoring measures, assesses, reports on and responds to the quality of air being ingested by all members of your fraternity. Any abnormalities in air quality are outlined to the appropriate person in your organisation, inclusive of recommended rectification strategies.
It really is simple; the benefits of ongoing indoor Air Quality Monitoring are universal.
Workers (employees and employers):
Business Managers and Owners:
Landlords:
The solution is not a difficult consideration, protect your investment in staff, reputation and performance.
Prevent the problem by early monitoring or mitigate the issue by early identification and response initiatives – Both make sense.
Contact LRM Global, the specialists in Environmental and Industrial Hygiene Management, to guide your indoor Air Quality Monitoring initiatives or to assist you to optimise, design or implement your customer and staff health risk management strategies.
LRM Global is proud to have attained ISO 45001 certification, a globally recognised standard for occupational health and safety management systems. This prestigious achievement reflects our unwavering commitment to creating and maintaining safe, efficient, and compliant working environments across all areas of our operations. It is a key milestone in our journey to continuously improve workplace safety, reduce risks, and ensure the wellbeing of our workforce and stakeholders.
By implementing this internationally recognised framework, LRM Global has been able to not only streamline internal safety processes but also develop a robust system for identifying, assessing, and mitigating potential hazards. The ISO 45001 certification requires a proactive approach to health and safety management, enabling us to anticipate risks before they become issues and take swift, effective action when necessary. This ensures that we remain fully compliant with health and safety regulations while consistently improving our safety practices.
Our employees, contractors, and partners are the heart of our business, and by prioritising their safety and health, we are protecting the very foundation of our success. The ISO 45001 system enhances our ability to maintain a safe, supportive, and productive work environment where every individual can perform their role with confidence. It also fosters a strong safety culture across the organisation, encouraging greater awareness and responsibility at every level. By embedding safety into the core of our operations, we can minimise workplace incidents, reduce downtime, and promote a more efficient and motivated workforce.
For our clients, achieving ISO 45001 is a clear indication that we uphold the highest standards of safety in all that we do. This certification strengthens our competitive advantage, providing clients with the confidence that they are working with a company that places safety and quality at the forefront of every project. Whether working on large-scale developments or smaller projects, our clients can trust that we operate with a safety-first mentality while delivering the exceptional service they expect.
At LRM Global, continuous improvement is at the heart of our operations. Achieving ISO 45001 is not just a milestone; it is part of our long-term commitment to maintaining excellence in health and safety, ensuring that we continue to provide secure and effective working environments for our team and high-quality service to our clients.
This facility required a Crystalline silica assessment of its entire operation. Crystalline Silica exposure monitoring was completed on their worker as well as reviewing how the Stone manufacturer used and washed down their equipment and areas including waste removal.
A full encloser is constructed within an internal commercial area for the removal of asbestos floor tiles and glue.
An example of removed asbestos cement sheet wall sheeting and asbestos containing vinyl flooring. You will note the floor and wooden framework is dust free.
